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Support Page > Request a Repair


Please select the RMA address nearest to you below. It is recommended that you contact us before sending your products.

Generalscan Electronics Limited

Room A608,6 Floor, Building 3, Ya Di Science Park, He Tai Road , BaiYun District , Guangzhou , China.

+86 022 58171186 

Generalscan Electronics GmbH

Heinrich-Koulen-Weg 3,52525 Heinsberg Germany

+49 15167161256 +49 24529892299

RMA Form

Please download the template, fill it in, then upload it to the site.  Download

Upload File

Generalscan offers free repair services for warranted products. Please review the text below for the warranty conditions.

One year free warranty for machine, USB cable warranty is 3 months and battery warranty is 6 months, if Non-artificial damaged products;  If there is any problem in 6 months ( if Non-artificial damaged products),  we will pay  for the freight charge.  You don't need to pay any freight charge for Pickup and return.  If the warranty is 7~12 months, you only need to pay the freight charge from your address to our office for free maintenance.

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